FAQs
Can I schedule a ride in advance?
Absolutely! SMK Ride allows you to schedule rides in advance through our app or website. Just select your desired date and time while booking, and we’ll ensure a cab is there when you need it.
How do I book a cab with SMK Ride?
You can book a cab with SMK Ride through our mobile app, website, or by calling our customer service number. Simply choose your pick-up and drop-off locations, select your vehicle type, and confirm your booking.
Do you provide service 24/7?
Yes, we do. SMK Ride operates around the clock to meet your transportation needs at any time.
Is there a way to track my ride?
Yes, with SMK Ride, you can track your ride in real-time through our mobile app. You’ll receive updates on the driver’s location and estimated time of arrival.
Do you provide cab services in all cities of Bihar?
Yes, SMK Ride offers cab services across all cities and towns in Bihar, ensuring convenient travel no matter where you are located.
Do you offer outstation services?
Yes, SMK Ride provides outstation cab services. Whether you're traveling to a nearby city or a distant destination within Bihar, we’ve got you covered.
What are the payment options available?
SMK Ride offers multiple payment options including cash, credit/debit cards, UPI, and digital wallets. You can choose the option that is most convenient for you at the end of your ride.
Can I cancel my ride? If so, are there any charges?
Yes, you can cancel your ride through our app or by contacting customer service. Cancellation charges may apply depending on the timing of the cancellation. Please refer to our cancellation policy for details.
Is SMK Ride a certified cab service provider?
Yes, we are Bihar's first Taxi Aggregator License Certified Company, ensuring high standards of service and reliability.
Are there any additional charges for long-distance trips?
Our pricing is transparent and competitive. While base fares apply, additional charges for long-distance trips, tolls, and state taxes may apply. You can view the fare estimate during booking.
What types of vehicles do you offer?
SMK Ride has a wide range of vehicles to meet your needs, including hatchbacks (Chhoti Savari or Mini Cab), Sedans (Badi Savari) , SUVs (Family Savari), and premium cars. You can select the type of vehicle that best suits your requirements.
What should I do if I left something in the cab?
If you leave something in one of our cabs, please contact our customer service immediately with your ride details. We will assist you in recovering your lost items as quickly as possible.
Are your drivers experienced and reliable?
Yes, all SMK Ride drivers are thoroughly vetted, experienced, and trained to ensure a safe and reliable service. We prioritize your safety and satisfaction.
Do you offer services for corporate clients?
Yes, SMK Ride offers customized travel solutions for corporate clients, including employee transportation and business travel. Contact us for more information on our corporate plans.
What should I do if my driver is late?
In the rare event that your driver is late, please contact our customer service team. We will provide you with updates and arrange an alternative solution if necessary.
Do you provide ambulance service in Bihar?
Yes, we do. SMK Ride offers ambulance services across Bihar.
How can I provide feedback about my ride?
Your feedback is important to us. You can rate your ride and provide feedback directly through our app after each trip. Alternatively, you can contact our customer service with your comments and suggestions.